This is a review from a pair of first-time cruisers, so we had no prior
experience to skew our expectations!
I thoroughly researched all of the review sites for info on our upcoming
cruise prior to departing, and read everyone's great tips on how this cruise
was probably going to be based on the overall opinion on Carnival, but let me
give you some up to date details, and you may want to look at this ship the
next time you are looking for a short, fun cruise. I took copious notes
during this trip, both written and mental, and came up with quite a few
details that will interest you if you are thinking of going "Carnival."
Let's review in chronological order.
Booking:
We booked five weeks in advance through a travel agent in our hometown,
West Palm Beach, Florida. Being local means no airlines to contend with, so
this is simply a cruise review. We did, however, talk to several cruisemates
who used the Air & Sea program, and we heard no complaints regarding
Carnival.
Article continues below
We booked a cabin on the Verandah Deck, category 11, about 8 cabins back
from the bow (right under the "c" in "Ecstasy" painted on ship's top deck.)
This is important later, and I'll tell you why! We were on the port side in
V-26. The charge was $795.00 each, all charges included. Our cruise package
and tickets arrived at the agent's about ten days later for pick-up.
We were now scheduled and eagerly anticipating our three-day cruise to
Nassau from Miami!
There are swarms of porters who will try to practically grab your bags,
and one inferred that we were REQUIRED to give him our luggage for portage to
the terminal. We wanted to walk the short distance ourselves to keep our
luggage close at hand and did so, and this is fine (and saves a tip) if you
choose to do so yourself.
Embarkation
Now THIS is an area we expected to be a huge hassle based on some other
reviews. Therefore, we arrived at Miami's port at 11:00 AM on Friday May 19,
and were happy to find that being early got us a parking space about thirty
yards from Terminal 8, where the Ecstasy was docked. The parking is $30 for
three day cruises, $40 for four days. No lines, hassle, or searching for a
space at all.
Inside the #8 building, however, was the first of our very few negatives.
The seating in this room is sparse- there are twenty linked seats- and the
staff seemed worn-out and quite unhappy to be there. They do not greet you at
all, and quickly bring your happy expectations to a level closer to the
earth. Carnival should strive to teach these people that while they may have
seen this embarkation process hundreds of times, the passengers may be on
their very first cruise (we were!) and may be wanting a more uplifting
atmosphere. However, nobody was rude, and when questioned, the employees
would answer accurately. No information or updates are offered, however, and
absolutely nobody smiles.
However, at about noon, we were allowed through Security (two
quickly-moving queues through a metal detector and some dour guards) and into
a large and comfortable processing room. Don't worry if you are bringing
along anything small that you don't want seen, as nobody looks or asks, or
sniffs, in any way shape or form. They only scan to make sure you aren't
bringing booze, because then you are cutting in on their action!
Anyway, we were at the counter within 5 minutes, and, having already filled
out our Bahamas entry cards and our Sign-and-Sail application, we were in the
"go-aboard" room within 5 more minutes. Sign-in, therefore, was quick and
painless, although again we met with the same efficient but dour service
people at the counter. WELCOME your people better, Carnival, as "Fun Ship"
should start with a more party-going atmosphere than this during the
necessary evil of embarkation processing.
A couple of Security tips: Yes, they do scan luggage for liquor bottles
coming aboard, and one couple nearby was pulled aside discretely to have
their bags looked at. Second, have all the sign-in cards filled out before
you head to the port. Some people didn't and we saw them delay others as a
result. Other than this, it was a breeze.
After 35 minutes waiting for the ship to be "cleared" by Customs from the
previous cruise, we were allowed up the escalator to the ship. We carried
our own five bags aboard as we had heard from other Carnival vets that if
Carnival takes your luggage during sign-in, it may not be brought up to your
cabin until 7 or 8 PM; this turned out to be true. If you are in the
early-seating dinner, you will need to bring clothes in a carry-on. "Casual
elegance," by the way, is the dress code for the dining rooms on the first
night.
First Impression:
We traversed the gang-plank and entered a new world aboard the ship. You
enter into the Grand Atrium on the main deck. This is a large space, seven
decks high, that is decorated in a neon-plastic-stainless-steel multicolor
melange. The overriding colors seem to be purple, black, red, and some pink.
It is certainly garish in its meeting of 80's and futuristic decor, but if
you want the physical attributes of a party ship, this is what you expect,
and we did. It isn't offensive at all, just kind of almost-tacky. But it
works, just like the Hawaiin shirt I had packed for this cruise; I wouldn't
wear it at home but I wanted it on this ship!
We were happy an excited, and I'm glad to note that at this point, the REAL
Carnival service and atmosphere took over. The employees in tis area DO
greet you, they DO smile, and the DO ask what they can do to help or answer
questions. Very nice.
We were pointed to one of the two very neat glass elevators that ascend
through the atrium (great view, very very slow) and took it to the Verandah
deck.
The Cabin:
This is the HIGHLIGHT of our cruise. Oh, did we love our cabin! We
immediately met some of the others on our deck and I have a lot of tips about
how to book on this deck.
First of all, BE on this Verandah deck. We walked through the entire
remainder of the ship for sample views of cabins during the course of the
cruise, and none matched our Verandah cabin for overall appeal in our
opinion. There is one higher cabin grade, Category 12, but although we saw
that these rooms were nicer, they are on the low part of the ship and you
don't get the same viewing perspective that we got in our Category 11 balcony
room. After having this balcony, I don't think I will ever cruise without
one again, as it turned out that we spent 75% of our cabin time on our
verandah. It is a wonderful feeling.
Second of all, get the RIGHT Verandah cabin. The four closest to the bow
on each side are too close to an outdoor stairway between the decks, and
there is little privacy on your balcony what with passengers constantly going
up and down in front of you. Stay away from the back five Verandah cabins as
well, because these have a lifeboat hanging right in front of the window!
Get one of the middle ones. And don't get an inside one at all, as our
friends did, because even though they are on the "Verandah"deck, they don't
even have a window, nevermind a verandah.
Third, you should know that as Verandah deck passengers, you will have the
most comfortable Debarkation meeting site (more later) in the Starlight
Lounge, close to coffee, and FIRST to get off the ship. We thank our travel
agent for these first three tips.
We entered our cabin with the keys (plastic hole-puch cards) we had been
given at sign in, and were immediately very happy. The room was fresh,
clean, elegant and inviting. I had ordered the "Superior" flower
arrangement, a bottle of Asti, a tux, a beach wrap and drink coupons from the
"Bon Voyage" card in the ticket package. The wine was on ise with two
glasses (spotted, by the way, but clean), the flowers were a very nice
contemporary orchid arrangement in a hologrammed vase (my girlfriend loved
them) and there were stubs on the counter with the already-activated
Sail-and-Sign cards on the vanity. Nice. As far as the tux goes, that has
to be picked up on the Promenade deck from the flower shop "Formalities" and
for some reason they don't leave the drink tickets in the room, you have to
get them at dinner from the headwaiter. I wouldn't bother with these as they
didn't save money or time when buying bar drinks.
The decor was perfectly acceptable. The left wall contained a tri-mirror,
large vanity with four drawers, there was a double-doored, deep wardrobe with
one full-length side for hangers and the other with more large shelves. A
coat closet, also full length, was just inside the door. Hangers were
provided. The TV was above a slide-open bar that contained a couple dozen
wine and drink glasses in front of mirrors. The TV got about thirty channels
(several are looping info channels, channel 6 shows video highlights
continuously of the previous day's on-board activity.) There is a VCR built
in. The wood that this was all constructed of was a dark-brown gloss, in
good shape, but with some scratches and gouges. Nothing too bad.
The carpeting and linens were in good shape, and again, fresh and clean.
We had a love seat and a coffee table next to our Queen bed, very comfortable
on both counts. To both sides of the bed are dome lights with just the right
shape and brightness to set the atmosphere; we loved the lighting! Along
with these lights, there are switches for a bank of adjustable spotlights as
well as a room-encircling set of bright fluorescents. Very nice job.
We had heard that there is only one electrical outlet in the staterooms,
but that must be on other decks because we had one in the cabin and in the
bathroom light fixture as well. As far as other electrical switches go,
here's a tip: the air conditioning control is in the vent itself in the
ceiling! And it worked just fine as long as the balcony door was closed.
The bathroom was better than we expected. Plenty of space, big shower,
hand-held nozzle (watch out to not spray it on the shower curtain, because it
WILL hit the floor outside the shower stall) and plenty of hot water at good
pressure. A medicine cabinet with clean glasses and lots of space hung above
the slightly aging sink. The room was lit with a fluorescent above this, and
tiled in battleship gray.
The balcony itself is floored with the same smooth, clean hardwood of the
decks, is nicely seperated by a heavy divider from the neighboring balconies,
and while small is just fine for sitting. It's about three feet wide and ten
feet long furnished with two heavy white plastic deck chairs and a table.
Fun Stuff:
There was a copy of the Carnival Capers waiting in the room
when we arrived. On the back page is the best part: "Today at a Glance." I
cut this off every day and folded it inside the ship directory for my pocket,
and we would take it out and look at it all day long every day for "What's
happening now." Of course, we are not the "plan it all out" types; we had
decided to just go, see what there was to do, and decide whether or not to do
it just before it was time to happen.
We liked everything we saw. The on-board music is watered down a bit to
try to please everyone, but it worked, and the activities are diverse enough
to suit any taste. It was very "one-size-fits-all" as far as activities go,
so see what you are in the mood for. Highlights: the comedian in the
Starlight Lounge was very funny, the rock band in the ChinaTown Bar ("The
Dirt Poets" were their name) was talented enough to pull this off, and the
Singles Party next door at Stripes Disco was extremely fun (and full of drunk
people doing things they would not do soberly!) Good spice and great
atmosphere, great staff in Stripes leading the party.
by the way, the cruise Director, "Peter," gives several speeches on the
necessaries ("Coming Baoard", "Debarkation", etc.) and is terrific at what he
does. Even the dry was entertaining, and his "Cruise Director's Top 10
Stupid Questions" routine for Debark was great (sample: at one stop, a
passenger standing at a seaside dock asked him "So, what do you think the
altitude is around here?")
We unpacked, hung out on our balcony for a while, then went for our first
lunch at the Lido deck buffet.
Food:
There are several ways to eat aboard this ship. You can have all three
meals in the main dining rooms, but we went for the buffets at breakfast and
lunch and did Dinner in the mains (the "WindStar" and the "WindSong.") Then,
there is a midnight buffet starting at 11:30-11:45 PM, and pizza and room
sevice as fill-ins between seatings and buffets.
Buffets on the Lido Deck: surprise! We expected cool french fries, steamed
hot dogs, and dry burgers here at lunch, and soggy eggs, limp bacon and hard
rolls for breakfast. We were SO surprised. The breakfast items were much
better than we expected; serve yourself crispy bacon, good hot sausage,
several danishes, a lot of fruits, always something being sliced on a cutting
board (ham, etc.) and a made-to-order omelet station.
Lunch was even better! Yes, the burgers and dogs were there, but there was a
great salad and fruit bar, including some of the best herb-and-sour-cream
potato salad I've ever had. The cutting board was out at lunch too,
including a lamb roast one day! Also, the entree items included very good
(for buffet) Italian and Chinese-type items. Much to choose, and none of it
was disappointing or tasted aged or stale.
I have to also mention the tables and the servise in the buffet. For one
thing, there are dozens of bussers picking up and wiping down constantly, so
you don't really wait or look long for a free table. You can sit outside on
the deck, with sun or shade, inside in a galley hall, or in the two cafeteria
areas. The tables have a little fresh-flower vase, salt pepper ketchup
mustard relish, and your silverware comes rolled in a maroon linen napkin.
If you need something, someone gets it for you quickly with a smile. We were
really happy here, and think that some of the reviews we had read about the
Lido buffets were overly critical; we were pleased and satisfied. The only
negative I can think of here is that the trays themselves seemed kind of
beaten up, and the plastic cups for the juice just had kind of a "slick"
feeling to them.
In the Main dining room (we were late-seaters (8:15 PM) for the Windsong
room) we were treated to superb service (we loved the assistant waiter, who
was talkative, funny, and had a great dry sense of humor.) The headwaiter,
"Babu", attended well and we often saw him running the room with his little
notepad keeping tabs and making things smooth. Our tablemate, we learned,
was having a birthday the second night, so my girlfriend let Babu know, and
out came his little notebook and sure enough the next night a personalized
cake was delivered with a song from our waiters. We ordered wine the first
night (go right ahead, the selection is adequate and the prices are perfectly
reasonable) and this was served promptly and correctly. Everything arrived
on time and as ordered.
The food itself in the dining room isn't quite multi-star, however. It's
much better than "OK" and is presented very prettily, but it's a bit on the
steam-table side. I can tell you that the salads were crispy and tasted
fresh all three nights, with good dressings. The appetizers were good but
very small. You can order two of anything, but do it up front to make sure
you get it in the right order. I especially liked the Jamaican Bean Soup- it
was great stuff. Our table had escargot one night and this passed muster,
but again- pre-cooked and kept-heated is how I would describe everything,
which is expected, but Carnival should adjust their thinking on selection
based on this necessity. You can't serve a steam-table steak, for instance,
but I got one when I ordered the Peppered New York Strip steak one night,
thinking they HAD to cook these to order- well, they don't, and the less said
about this one really bad item, the better. The atmosphere and the service
easily compensate for the steam table food, and there are few
disappointments. Some tips: if you order the rack of lamb chops or the
lobster tails, order two because these are very small. Yes, they will insist
on bringing you two separate plates, (no, they won't put them together for
you, I don't know why) but you can put them discretely together yourself.
Nobody even raises an eyebrow at double orders, and many passengers seem to
do it. I do have to say that not one of the desserts stood out; I do not
remember what I ordered on any of the three nights for dessert, and I
remember thinking "bland" when eating some one of these... this is an area
for improvement.
As far as the Midnight Buffet goes, the food was served in the main dining
rooms two nights and on the Lidao deck the second night. The Lido one was
best, but the food and selection were comparable to the surprising lunch
buffets but with not quite the same service. There are fewer staff,
expectedly a bit tired, but still good Carnival attitudes EXCEPT for one guy
doing the dining room seating the first and third night; he was a bit rude,
handled seating as if he were handling a busload of ninth-graders on a field
trip, and wanted to force groups together at tables in an effore to reduce
cleanup. Tacky. Go ahead and let people sit where they want to in a midnight
buffet, and just staff it for the extra cleanup. We didn't really want to
socialize by force at midnight.
Room service. Well, they serve it quickly, and the fruit tray was good.
Drinks were delivered quickly. Everything else we ordered from room service
was sub-par. There isn't much selection. The roast beef sub was dry and
skimpy. The veggie tray had been frozen and thawed at some point. We really
tossed more of it than we ate, I'm sorry to say; this area needs improvement.
After Dinner:
There was a deck party on the Day at Sea night, and the Carnival staff
really keep up the same great atmosphere. The judge hairy chests, knobby
knees, best Elvis impression (to "Jailhouse Rock"), best Aretha Franklin (to
"Respect") and have loads of other mini-events throughout. Its a good time.
There are six or seven bars on the ship. Try for your own tastes as they
run from quiet mood music to blaring disco. However, all shared some
commonalities:
Number one, Carnival does NOT water down their drinks. (They don't have
Chambord aboard, though, in case (like my girlfriend) you drink it.)
Number two, they do NOT rip you off on drinks. Most were under four bucks.
Even fully-garnished (all drinks were fully garnished in all areas, a nice
touch) frozen drinks were only five bucks. They do add a tip to all drinks,
but a little cash on the side is probably warranted because I usually tip a
buck a drink and I felt bad that Carnival only adds about fifty cents to most
drink orders (15%.)
Number three, service is great. Carnival seems to have a great system of
moving their wait staff on a just-in-time basis. We really never waited at
any time on board in any objectionable lines.
In the Casino, I won $90 over the three nights but that is only because I
saved myself with a fourteen hand run at Blackjack. Otherwise, I would have
lost. The staff here is good, professional, and impressive in that they can
take a drink order from you and find you fifteen minutes later every time
even if you've moved quite a bit since ordering. It never failed. Drinks
still cost in the Casino, by the way, to the vet gamblers. I'm not a vet
gambler, but I could tell that the slots really weren't paying anybody much,
hate to say it. They don't really "tease"you with some small hits, you just
seem to pump it in and lose it a little faster than in most casinos that
aren't on board a ship. Stick to the stuff where the odds are the same as
you're used to and you'll have a good time, as we did. Again, no lines or
elbows in the Casino either. The tables did fill up, though, at the peak on
Saturday night.
Staff in General:
Our cabin was kept extremely well by the Cabin Steward,
and we did get one towel animal (a bunny on the last night was waiting for us
on the bed.) Our steward didn't watch the toilet paper, as we did almost run
out, but everything else was terrific about him, and the deck staff was quite
pleasant. Everyone else was helpful and funny as well. Questions were
answered politely and accurately. The only quibble I have is that of the two
people taking reservations for shore excursions (at a card table set upon the
Promenade deck) one of them, the male, was not knowledgable of Nassau at all
(he had never heard of the "Straw Market" and the woman was reluctant to give
us info on how to get to the Straw Market as we weren't booking anything with
her. Only later did we find out that these people aren't helpful Carnival
people- Carnival doesn't run their shore excursions. They contract it all
out for a "cut." So, you get some salesmanship from people who have no
specific motive to serve the cruiseline's best interest regarding protecting
its image. And it showed a bit here. We didn't go with any of the
excursions because we wanted to be free of schedules, but we did find from
our friends that they are worth the money, especially the "Blue Lagoon" beach
party. We did our own excursion by walking ten minutes to the Nassau Straw
Market and then cabbing it to Atlantis/PAradise Island. The Market was full
of very colorful shops and people all pushing practically the EXACT same
items. There were literally hundreds of booths, but we saw the same items
repeated at each of them and very, very little unique. It was too pushy for
our tastes, and although we got a few deals and were generally happy, we
probably won't center a Nassau excursion around it again. Paradise Island,
however, for a four-buck cabride (everyine takes US dollars) and a $25 entry
fee was superb. Loads of water slides and pools in a tropical lagoon setting
with a rich, elegant atmosphere and an outstanding underground aquarium.
Very, very impressive. There was one drawback, however; they don't have
lockers for your valuables if you decide to get your swimsuit on, so be
advised.
Shops and Ship in General:
The Ecstasy was very easy to learn and get around
on (although we had trouble finding the doorway to get out of the ship at
Nassau! Memorize where it is the first time you go there!) It was also quite
clean and felt sanitary. Some old review problems don't seem to exist
anymore (bathrooms were all clean and working, we didn't notice any funny
smells other than where you'd expect them anywhere.) On a sanitary scale
from one-to-ten, I'd give it the "9." And no evidence at all of that fire
they had on board two years ago.
Some quibbles: perhaps they could speed up the two glass elevators, and
perhaps the photo room could be made wider and with more than two cashiers
(they take a lot of photos on board, but to purchase them became a hassle.)
The shops on board need more items, and a higher grade of item, perhaps. The
duty-free shop indeed was not a gimmick, however; we purchased two litres of
Absolut (the Customs limit is one litre each, and a carton of cigarettes
each) and two cartons of smokes for a grand total of fifty bucks; the tab at
home in West Palm Beach would have been ninety bucks! Overall, the
experience exceeded our expectations.
Disembarkation:
Finally, it was time to leave. I despise that they make you
get up and out so early on the last day, but I understand they want to turn
it around to save money. Still, nine-thirty would have been so much better
than eight AM, especially since we sat in the debark meeting room for 45
minutes. Eventually, they troop you off, and the process is painless.
Customs was literally zero- we walked right past them as did every other
passenger from our group. There was no interaction at all. No dogs,
searches, questions or security- we just handed them our declaration forms
and went home.
But we shall return to Carnival, in hopefully the same cabin for another
(longer!) cruise!