Ryndam
by Jean-Marc Rousset
Western Caribbean
December 26, 2010
I am writing to report my experience in booking with Holland America Line.
I haven't taken the cruise yet but just discovered that a hold of $60 per day and per person will be placed on our credit card accounts "for our convenience" during the cruise. Nobody told us anything about this at the time of the booking, and apparently we had no other choices but to authorize this in order to get our boarding documents ("the Express Docs"). Either this or we would have to prepay cash in advance.
Granted, Holland America claims that it is only a "hold" and that our balance would be settled at the end (unspent monies returned to us) but to me this sounds like very bad business practices.
I will certainly look at the other cruise lines in the future...
