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	<title>Comments on: Is Royal Caribbean Trying to Swim Upstream?</title>
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	<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/</link>
	<description>Blogging the cruising world</description>
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		<title>By: Cathie</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-960</link>
		<dc:creator>Cathie</dc:creator>
		<pubDate>Fri, 01 May 2009 00:11:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-960</guid>
		<description>I LOVE RCCL, and in the past they&#039;ve always been my first cruising choice. Yes, I paid more on each sailing than I would have with the same itinerary with another cruiseline. BUT...I didn&#039;t mind because I felt they gave the best service, had the best food &amp; I loved their ships. 
Now they want to make it more expensive with more &quot;add-ons&quot;? Are they NUTS!?!?!???! I don&#039;t think they realize that people like me who kept them &quot;afloat&quot; (sorry for the pun!) before these changes will only take so much before we look to other cruiselines. I&#039;m loyal, but not to a disloyal company. Thanks for bringing these issues to light. We are right now looking a booking a cruise and this article has changed my mind of putting RCCL on my first choice list.</description>
		<content:encoded><![CDATA[<p>I LOVE RCCL, and in the past they&#8217;ve always been my first cruising choice. Yes, I paid more on each sailing than I would have with the same itinerary with another cruiseline. BUT&#8230;I didn&#8217;t mind because I felt they gave the best service, had the best food &amp; I loved their ships.<br />
Now they want to make it more expensive with more &#8220;add-ons&#8221;? Are they NUTS!?!?!???! I don&#8217;t think they realize that people like me who kept them &#8220;afloat&#8221; (sorry for the pun!) before these changes will only take so much before we look to other cruiselines. I&#8217;m loyal, but not to a disloyal company. Thanks for bringing these issues to light. We are right now looking a booking a cruise and this article has changed my mind of putting RCCL on my first choice list.</p>
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		<title>By: Kuki</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-865</link>
		<dc:creator>Kuki</dc:creator>
		<pubDate>Tue, 14 Apr 2009 16:46:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-865</guid>
		<description>I actually don&#039;t think there would have been near &quot;the uproar&quot; to the cutbacks in the C&amp;A programs if not for all the PR miscues that proceeded it.

The cumulative effect is what pushed it over the top.

I think it naive to believe that any of this will push RCI to bankruptcy. Though I do think that Mr. Goldstein&#039;s letter proves it put a significant dent in their bookings, I don&#039;t believe it any way would be terminal for the company.

As far as the actualy theories explained in implementing the new new D benefits, it&#039;s really pretty simple. If overcrowding was the total issue, they could have simply opened the newly designated lounges for Diamond members, and offerred the same free drinks they do in the Concierge Lounges. Instead they are offering a 25% discount. So the reality is they are giving back 1/4 of what they took away.

And all the other changes they made adding additional fees, and making discounts non-combinable still exist. Yet many folks seem to be pleased that RCI &quot;listened&quot; to them. Pretty funny really.</description>
		<content:encoded><![CDATA[<p>I actually don&#8217;t think there would have been near &#8220;the uproar&#8221; to the cutbacks in the C&amp;A programs if not for all the PR miscues that proceeded it.</p>
<p>The cumulative effect is what pushed it over the top.</p>
<p>I think it naive to believe that any of this will push RCI to bankruptcy. Though I do think that Mr. Goldstein&#8217;s letter proves it put a significant dent in their bookings, I don&#8217;t believe it any way would be terminal for the company.</p>
<p>As far as the actualy theories explained in implementing the new new D benefits, it&#8217;s really pretty simple. If overcrowding was the total issue, they could have simply opened the newly designated lounges for Diamond members, and offerred the same free drinks they do in the Concierge Lounges. Instead they are offering a 25% discount. So the reality is they are giving back 1/4 of what they took away.</p>
<p>And all the other changes they made adding additional fees, and making discounts non-combinable still exist. Yet many folks seem to be pleased that RCI &#8220;listened&#8221; to them. Pretty funny really.</p>
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		<title>By: MagnoliaBlossom</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-863</link>
		<dc:creator>MagnoliaBlossom</dc:creator>
		<pubDate>Tue, 14 Apr 2009 13:35:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-863</guid>
		<description>Like many of you, I received an email today from RCCL reacting to feedback they&#039;ve received from C&amp;A members.  I had to chuckle when he remarked that they knew there would be unhappiness with the changes they&#039;d underestimated the degree - duh!  At least they are listening - how refreshing.</description>
		<content:encoded><![CDATA[<p>Like many of you, I received an email today from RCCL reacting to feedback they&#8217;ve received from C&amp;A members.  I had to chuckle when he remarked that they knew there would be unhappiness with the changes they&#8217;d underestimated the degree &#8211; duh!  At least they are listening &#8211; how refreshing.</p>
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		<title>By: Paul Motter</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-854</link>
		<dc:creator>Paul Motter</dc:creator>
		<pubDate>Sun, 12 Apr 2009 16:59:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-854</guid>
		<description>Well, I think people may be assuming too much when they say RCL is sailing with empty cabins. No one knows the exact occupancy rate they have been sailing with until they announce their earnings, probably within 2 weeks. That will tell us a lot about where they are as a company.</description>
		<content:encoded><![CDATA[<p>Well, I think people may be assuming too much when they say RCL is sailing with empty cabins. No one knows the exact occupancy rate they have been sailing with until they announce their earnings, probably within 2 weeks. That will tell us a lot about where they are as a company.</p>
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		<title>By: MagnoliaBlossom</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-853</link>
		<dc:creator>MagnoliaBlossom</dc:creator>
		<pubDate>Sun, 12 Apr 2009 10:39:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-853</guid>
		<description>After watching CNBC&#039;s Cruising, Inc. special and seeing the profit margins of cruising, one has to wonder what RCCL is thinking when choosing to sail with empty cabins.  I can&#039;t believe that cost of operation is dramatically different between lines so NCL&#039;s figure of needing to sail at upper 90 percentile doesn&#039;t leave a lot of wiggle room.  Maybe Mr. Fein is willing to take the losses associated with overpricing and reduced quality, but will his board of directors?</description>
		<content:encoded><![CDATA[<p>After watching CNBC&#8217;s Cruising, Inc. special and seeing the profit margins of cruising, one has to wonder what RCCL is thinking when choosing to sail with empty cabins.  I can&#8217;t believe that cost of operation is dramatically different between lines so NCL&#8217;s figure of needing to sail at upper 90 percentile doesn&#8217;t leave a lot of wiggle room.  Maybe Mr. Fein is willing to take the losses associated with overpricing and reduced quality, but will his board of directors?</p>
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		<title>By: lysolqn</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-852</link>
		<dc:creator>lysolqn</dc:creator>
		<pubDate>Sat, 11 Apr 2009 17:47:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-852</guid>
		<description>Since many cruises are planned for and purchased so far in advance, and because RCI is such a popular cruise line, perhaps it has yet to feel the full effect of the economic slowdown, thus the somewhat cavalier attitude of Mr. Fein.  If, going forward, bookings get soft and take a hit, I suspect Mr. Fein will fall into step with the competition and do whatever needs to be done to fill unsold berths as sail dates near.</description>
		<content:encoded><![CDATA[<p>Since many cruises are planned for and purchased so far in advance, and because RCI is such a popular cruise line, perhaps it has yet to feel the full effect of the economic slowdown, thus the somewhat cavalier attitude of Mr. Fein.  If, going forward, bookings get soft and take a hit, I suspect Mr. Fein will fall into step with the competition and do whatever needs to be done to fill unsold berths as sail dates near.</p>
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		<title>By: Robin</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-849</link>
		<dc:creator>Robin</dc:creator>
		<pubDate>Fri, 10 Apr 2009 21:28:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-849</guid>
		<description>In relation to the Burger King pickle analogy, it sounds pretty goofy but when a company is doing that much volume, the savings on one pickle would be huge.

I prefer a higher end, more intimate cruise atmosphere than the RCI product, but I think the Oasis is going to be the ship that raises the bar once again and will have the other cruise lines who serve the same demographic scrambling to copy or create similar product.  Just Central Park alone is enough for me to want to cruise on the Oasis.  I love the idea of sitting in a park at sea.  It&#039;s as googy to me as removing that pickle! =)</description>
		<content:encoded><![CDATA[<p>In relation to the Burger King pickle analogy, it sounds pretty goofy but when a company is doing that much volume, the savings on one pickle would be huge.</p>
<p>I prefer a higher end, more intimate cruise atmosphere than the RCI product, but I think the Oasis is going to be the ship that raises the bar once again and will have the other cruise lines who serve the same demographic scrambling to copy or create similar product.  Just Central Park alone is enough for me to want to cruise on the Oasis.  I love the idea of sitting in a park at sea.  It&#8217;s as googy to me as removing that pickle! =)</p>
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		<title>By: Dave Beers</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-846</link>
		<dc:creator>Dave Beers</dc:creator>
		<pubDate>Thu, 09 Apr 2009 23:02:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-846</guid>
		<description>&gt;&gt;RCI does build special ships, but beyond the hardware I think they are a mass market line.&lt;&lt;

Exactly what I think.  To me, RCI&#039;s latest cutbacks and extra fees are akin to Burger King putting one less pickle slice and a smaller patty on a whopper and thinking they are superior enough to Wendy&#039;s to get away with it.  They aren&#039;t.</description>
		<content:encoded><![CDATA[<p>&gt;&gt;RCI does build special ships, but beyond the hardware I think they are a mass market line.&lt;&lt;</p>
<p>Exactly what I think.  To me, RCI&#8217;s latest cutbacks and extra fees are akin to Burger King putting one less pickle slice and a smaller patty on a whopper and thinking they are superior enough to Wendy&#8217;s to get away with it.  They aren&#8217;t.</p>
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		<title>By: Kuki</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-845</link>
		<dc:creator>Kuki</dc:creator>
		<pubDate>Thu, 09 Apr 2009 04:46:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-845</guid>
		<description>There&#039;s certainly plenty of varying opinions when it comes to marketing anything.... from automobiles to widgets to cruises.

And suggesting they &quot;pretend&quot; they&#039;re special would be one of them. I&#039;m thinking it might be the tact that General Motors and Chrysler took :)

RCI does build special ships, but beyond the hardware I think they are a mass market line.

That&#039;s the point I was making in my first blog on the topic (The Nation of Why Not Charge More). I think they think they are really overconfident in their product. And that&#039;s been further demonstrated with the lates moves I wrote about.

Now.. whether they are right, or I am, I suppose only their financial reports at the end of &#039;09 will tell.</description>
		<content:encoded><![CDATA[<p>There&#8217;s certainly plenty of varying opinions when it comes to marketing anything&#8230;. from automobiles to widgets to cruises.</p>
<p>And suggesting they &#8220;pretend&#8221; they&#8217;re special would be one of them. I&#8217;m thinking it might be the tact that General Motors and Chrysler took <img src='http://www.cruisemates.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>RCI does build special ships, but beyond the hardware I think they are a mass market line.</p>
<p>That&#8217;s the point I was making in my first blog on the topic (The Nation of Why Not Charge More). I think they think they are really overconfident in their product. And that&#8217;s been further demonstrated with the lates moves I wrote about.</p>
<p>Now.. whether they are right, or I am, I suppose only their financial reports at the end of &#8217;09 will tell.</p>
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		<title>By: Rita</title>
		<link>http://www.cruisemates.com/blog/20090331583/royal-caribbean-swim-upstream/comment-page-1/#comment-844</link>
		<dc:creator>Rita</dc:creator>
		<pubDate>Thu, 09 Apr 2009 00:01:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.cruisemates.com/blog/?p=583#comment-844</guid>
		<description>I&#039;m going to go out on a limb here ... sort of swim upstream, if you will ... and say that I agree with RCI.  They should NOT discount their cruises at all in these trying economic times.  Why? Because that&#039;s what everyone else is doing and it shows that you are just another face in the crowd.  If I ran a cruise line ... especially one well-known for being innovative ... my feeling would be that our cruises cost more BECAUSE THEY ARE WORTH MORE.  And, anyone who wants to take a sailing on my cruise line should be willing to pay a premium for doing so.

Look at Disney.  You don&#039;t see them doing too much discounting, do you?  Disney has a unique product and yes, there are many people who either can&#039;t or won&#039;t spend the amount required for a Disney cruise, but there are a lot who will ... and for them Disney needs to keep the experience unique and special, and it costs money to do that.  If I discount all over the place, now I&#039;m not making the kind of money I need to make in order to keep my cruises special.

Now, of course, this opinion isn&#039;t really just for RCI ... but for any cruise line ... and it pre-supposes that the cruise is special and will be kept that way.  For example, if a cruise line routinely starts discounting seven-day Caribbean cruises, I would imagine the effect of that discounting is gonna show up in the finished product ... less of the personal touches that made the cruise line special to begin with.  So, I am assuming that RCI is planning to also keep their standards high along with their refusal to discount.

Maybe I&#039;m in the minority here believing that these economic conditions are not permanent.  We are just going through a very bad time right now, but things will surely improve.  If I&#039;ve discounted my cruises deeply, and also cut a lot of the special touches out in order to accommodate that deep discounting, when the economic climate changes, my cruise line is no longer going to be known as something special. Now I&#039;m gonna be lumped in with everybody else ... because I am delivering exactly what everyone else is.  So, I&#039;d rather sail some of my ships at less that full capacity now, but keep my prices and standards up ... which will stand me in good stead later, when the economy is much better and all those former customers want to come back to what they remember as my unique and special onboard experience.

Just my opinion.

Blue skies ...

--rita</description>
		<content:encoded><![CDATA[<p>I&#8217;m going to go out on a limb here &#8230; sort of swim upstream, if you will &#8230; and say that I agree with RCI.  They should NOT discount their cruises at all in these trying economic times.  Why? Because that&#8217;s what everyone else is doing and it shows that you are just another face in the crowd.  If I ran a cruise line &#8230; especially one well-known for being innovative &#8230; my feeling would be that our cruises cost more BECAUSE THEY ARE WORTH MORE.  And, anyone who wants to take a sailing on my cruise line should be willing to pay a premium for doing so.</p>
<p>Look at Disney.  You don&#8217;t see them doing too much discounting, do you?  Disney has a unique product and yes, there are many people who either can&#8217;t or won&#8217;t spend the amount required for a Disney cruise, but there are a lot who will &#8230; and for them Disney needs to keep the experience unique and special, and it costs money to do that.  If I discount all over the place, now I&#8217;m not making the kind of money I need to make in order to keep my cruises special.</p>
<p>Now, of course, this opinion isn&#8217;t really just for RCI &#8230; but for any cruise line &#8230; and it pre-supposes that the cruise is special and will be kept that way.  For example, if a cruise line routinely starts discounting seven-day Caribbean cruises, I would imagine the effect of that discounting is gonna show up in the finished product &#8230; less of the personal touches that made the cruise line special to begin with.  So, I am assuming that RCI is planning to also keep their standards high along with their refusal to discount.</p>
<p>Maybe I&#8217;m in the minority here believing that these economic conditions are not permanent.  We are just going through a very bad time right now, but things will surely improve.  If I&#8217;ve discounted my cruises deeply, and also cut a lot of the special touches out in order to accommodate that deep discounting, when the economic climate changes, my cruise line is no longer going to be known as something special. Now I&#8217;m gonna be lumped in with everybody else &#8230; because I am delivering exactly what everyone else is.  So, I&#8217;d rather sail some of my ships at less that full capacity now, but keep my prices and standards up &#8230; which will stand me in good stead later, when the economy is much better and all those former customers want to come back to what they remember as my unique and special onboard experience.</p>
<p>Just my opinion.</p>
<p>Blue skies &#8230;</p>
<p>&#8211;rita</p>
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