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Archive for May, 2011

What is a Legitimate Complaint?

A few years back I was interviewing a Hotel Manager onboard a Royal Caribbean ship. He recalled the story of passenger complaint, when a passenger came to see him, after the ship had to skip a scheduled port call in Labadee, Royal Caribbean’s “private beach” located on the tip of a peninsula on the island [...]

Ken Venturi Speaks on Golf

Crystal Cruise’s Special Interest Lecturer – Ken Venturi – is a world-famous golf expert we met on Crystal last month. Ken Venturi played his very first full 18 golf game at Harding Park Club, in San Francisco, at age 13. Harding Park was also the last place he won a PGA tournament. A life come [...]

Free Cruise Scams

A reader said his mother just received a notice for a free seven-day cruise. He sent me a picture of the offer he had received from the company by the U.S. Postal Service. It said: Dear — and the name of the recipient was printed in a different font, out of alignment with the rest [...]

Carnival Magic – Best Carnival Ship Yet?

Carnival Magic is the sister ship to Carnival Dream, first of its class introduced in November 2009. Anytime a new class of ships is introduced (meaning the first time a specific floor plan has been used) the first one out receives the most attention. Every new class has a number of innovative and exclusive features [...]