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Archive for January 24th, 2012

The Service Dilemma; Under-trained Staff & Under-trained Cruisers

Note : This blog post (below)  was written prior to the Costa Corcordia tragedy, and originally intended to run last week. I held it back a week because I felt I had to consider what, if any, hand the general topic of the blog could have had during the Concordia incident. As the cruise industry has grown, and [...]