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Tag: cruising

Mobile Shocked by Carnival

Mobile, Alabama, was completely taken by surprise by the yesterday’s announcement by Carnival Cruise Line that it is pulling its only cruise ship in Mobile from the city and relocating it in Port Canaveral, Florida. City officials said they had no warning of the change, which will take place on October 22, 2011. Mobile is [...]

Tuning Up Customer Service

Two weeks ago I wrote a blog stating cruiser’s needed to take more responsibility for themselves… particularly in regard to purchasing travel insurance to cover unforeseen problems. This week’s blog entry is somewhat the opposite of that; that’s the cruise lines taking responsibility for their actions as well. We do occasionally see people coming out [...]

What do you look for in a Travel Agent?

I recently attended a class in Fort Lauderdale for travel agents new to the industry, and my eyes were opened to many things.  I think I came away from the class with more questions than answers, to be totally honest. Sure, the mechanics of booking cruises, working with clients, customer service, etc. can be learned, [...]

“Falling” Off a Cruise Ship?

It is time for the English language to invent new words for descending through the atmosphere. Technically, anyone who leaves a cruise ship by any means other than the gangway is “falling” – however, I am personally tired of media reports of people “falling from cruise ships” – as if it is the same act [...]

Economy and the Cruise Industry

Cruises on sale, new ships on order, Europe getting cheaper. The cruise industry is unlike most U.S.-based travel businesses. Let’s take a look at the many ways in which the economy will affect cruising. The first thing you will notice is that cruise prices are already on sale. You can see the Carnival “October Recharge [...]

Cruise Article full of Bad Cruise Advice

A freelance writer on assignment to the Boston Globe contacted me to request an interview about “the hidden cruise costs” I agreed, but sadly found myself sorely misquoted. What to do? The article is out there and the damage is done. Click here to read the article Beware Hidden Costs Aboard Ship, on shore by Paul Kandarian. His [...]