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Tag: industry

Tuning Up Customer Service

Two weeks ago I wrote a blog stating cruiser’s needed to take more responsibility for themselves… particularly in regard to purchasing travel insurance to cover unforeseen problems. This week’s blog entry is somewhat the opposite of that; that’s the cruise lines taking responsibility for their actions as well. We do occasionally see people coming out [...]

State of the Cruise Industry

Every year the cruise industry conference “SeaTrade” has a panel of top cruise line CEOs called “State of the Industry.” Some of the funniest and most sobering exchanges I have ever seen occured at these sessions. I wanted to borrow the term for an update on how the cruise industry is doing right now. Royal [...]