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Tag: Kuki

Tuning Up Customer Service

Two weeks ago I wrote a blog stating cruiser’s needed to take more responsibility for themselves… particularly in regard to purchasing travel insurance to cover unforeseen problems. This week’s blog entry is somewhat the opposite of that; that’s the cruise lines taking responsibility for their actions as well. We do occasionally see people coming out [...]

10-Year Anniversary of CruiseMates

August 25 is the 10-year Anniversary of CruiseMates.com. We started in 1999 as the first ad-supported online cruise guide on the Internet. We have seen a lot of changes over the years, some good and some not, but we are still here and I can’t imagine ever going away. Many of you know that Cruisemates [...]

Nickel and Diming on Cruise Ships

Kuki’s recent blog, “Cruise Lines in Flux,” cites recently adopted onboard revenue enhancing techniques some cruise lines are now using in the face of lower cruise fares. One travel agent commented that there is a good reason for this – because his callers are only concerned about one thing – price. When the basic price [...]

Oasis of the Seas? Kuki is ALL WET!

Kuki knocking Oasis of the Seas?  It isn’t how big you make them, it is how you make them big. Calling it a “Really Huge Sucker” is not way to refer to what will the the ship that changes the prardigm of cruising forever!  Oasis has about the same passenger/space ratio as Queen Mary 2, and [...]