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Tag: travel

Tuning Up Customer Service

Two weeks ago I wrote a blog stating cruiser’s needed to take more responsibility for themselves… particularly in regard to purchasing travel insurance to cover unforeseen problems. This week’s blog entry is somewhat the opposite of that; that’s the cruise lines taking responsibility for their actions as well. We do occasionally see people coming out [...]

What do you look for in a Travel Agent?

I recently attended a class in Fort Lauderdale for travel agents new to the industry, and my eyes were opened to many things.  I think I came away from the class with more questions than answers, to be totally honest. Sure, the mechanics of booking cruises, working with clients, customer service, etc. can be learned, [...]