Year Started: 1972
Ships in Fleet: 24
Summary: The most successful cruise line in history. Don't be misled, a high-quality cruise experience perfect for families and young couples, Fantastic value. the FUN ships, but not "party boats."
Regions:Caribbean Eastern, Caribbean Western, Caribbean
Good for: First-time Cruisers. Families. Singles.
Good for: Value for Money. Overall Service. Children`s Programs.
Good for: Families. Singles. Seniors.
Good for: Families. Singles. Overall Service.
Regions: Bahamas, Caribbean, Canada/New England, Cruise To Nowhere
Good for: Families. Teens. Children`s Programs.
Good for: Teens. First-time Cruisers. Families.
Regions:Caribbean Eastern, Caribbean Western
Good for: Singles. Teens. Families.
Regions:Caribbean Eastern, Caribbean Western
Good for: Singles. Families. Group.
Regions:Mexico, Caribbean Eastern, Hawaii
Good for: Families. Overall Service. Value for Money.
Regions:Bahamas, Caribbean Eastern
Good for: Singles. Group. First-time Cruisers.
Regions:Bahamas, Caribbean Eastern
Good for: Overall Service. Seniors. Families.
Regions:Bahamas, Bermuda, South America
Good for: Group. Families. Foodies.
Regions:Europe, TransAtlantic, Caribbean
Good for: Seniors. First-time Cruisers. Families.
Good for: Families. Children`s Programs. Singles.
Regions:Caribbean Eastern, Caribbean Western
Good for: Families. Group. Luxury Travelers.
Good for: Group. Singles. First-time Cruisers.
Good for: Singles. First-time Cruisers. Overall Service.
Good for: Families. Singles. Teens.
Good for: Families. Value for Money. Singles.
Regions:Bahamas, Caribbean, Mexico, Panama Canal
Good for: Singles. Families. Value for Money.
Good for: Families. Seniors. Children`s Programs.
Good for: First-time Cruisers. Families. Group.
Good for: Families. Group. Singles.
We cruise every January on this ship out of Jacksonville. I can't believe people giving bad reviews. These guys work so hard to please. Everything always go perfect. They make sure we have everything we need and constantly let us know to they will help us with anything; Room are wonderful, clean, food is great. Shows so good. Something always going on. Can't wait until next year.
Embarkation was fast however, they now have a security screening which had a line.
Cabin mate came earlier than me (I arrived after 4pm) and told me it was a hour to get through.
Once aboard, staff very friendly. Housekeeping were very friendly and corrected an error without any trouble.
Shows were good, though Rock show is a little stale and stays on the 50's too much.
There were only four comedy club days yet they were fantastic.
Dining room selection was great. Don't recommend Steakhouse.
Staff were aloof and I was ignored since I was by myself. However, the worse was the fake eggs they used for breakfeast. They were hideous and loads of people were complaining about them. You can get real eggs in the dining room or at the omelet station. Overall, my experience aboard the ship was very good.
We have been on several Carnival cruises and this ship is by fare the worst. The food was cold and the service was poor. We pre-ordered bottled water to be delivered the first day. We finally called guest services after midnight to find out where our water was. They said the saw where we ordered it and had to get approval from their manager to deliver it.
There were four in our party so we booked two connecting cabins. One for my son and I and the other for my wife & daughter. We requested the beds to be together for the room My son and I were booked in as my wife and I would actually be staying in there. When we arrived the beds were separate. When we told our steward that the beds were supposed to be together he told us that he didn't put them together because it was booked for a "Mr. & Mr.". I guess gay couples can't sleep in the same bed on this ship.
One cabin still had food crumbs on the table and the other still had dirty dishes sitting inthe window.
We went to breakfast Friday morning in the dining room. We arrived at 8:30. Upon being seated, I noticed something wasn't quite right with our waiter. My wife handed him the bread plate and told him it still had food stuff on it and he said "take a picture". He then took our order. He came back and took it 4 more times. By this time we (along with 4 other tables) had been waiting 1.5 hours for our food. We finally requested the Maitre D. We informed the Maitre D that the waiter was obviously drunk. The waiter even told another passenger that he "partied to much last night". The Maitre D dismissed the waiter and took our orders once again. He informed us the waiter was taken for an alcohol test.
After 2 hours we finally received our food (Eggs Benedict). The eggs were overcooked and the hollandaise sauce was hard. We noticed that the bartenders had no issue with over-serving alcohol to passengers. One in particular couldn't stand up and had no clue where he was. Others on the Lido deck were obnoxiously loud and cursing and no one did anything about it. My wife and I (and several other people) were so disgusted by their drunken behavior we had to leave.
The bathroom on the Lido deck smelled of urine and had no toilet paper in it. It seemed all that Carnival cared about was making money. There was not much to do without Carnival reaching in your wallet for it. This crew (and obviously their leaders) needs to be trained on customer service. A happy customer is a repeat customer.
I can say i am the one that made the mistake . I noticed years ago the huge difference in sailing from Miami and from the port only 20 miles north in Ft Lauderdale , its like sailing with an entirely different company .
i booked a cruise in feb. 2015 to set sail oct.31 2015 . i originally booked a balcony room on the 10th floor but the CSR on the phone mentioned the spa deck and the amenities that would be included in all upgrades to the spa deck . they included discounted treatments , the use of the gym , the in room amenities which would be the same as the soaps and lotions that are included in suites and the "cloud nine experience" . when we mentioned it to the employees in the spa they were bewildered to say it best . i advised the pursers desk and they too were astounded . they noted it and promised me there would be a follow up .... not true .
i admit i second guessed what i understood as being included so i went to the carnivalwebsite i went through the motions of booking another cruse for the same spa level and still have the ability to purchase this package even though the cannot provide these services . because the thalassotherapy pool they describe on their website does not exist on the Victory .
we made it to our state room where we found it very dated , chipped counter edges , a 12" tube TV that was so dark the curtains had to be closed and lights had to be off to view the 4 or 5 channels it displayed poorly . the bathroom was probably nice years ago but very poor in appearance . pink floor walls and countertops, with chrome and polished brass faucets , towel bars and hooks .
the dinning rooms were very well used and the lighting was in bad shape . large sections of the accent lighting were broken and not lit where other lighting and decor were not far behind . the food was always cold unless it was intended to be .
the menu has changed for the worst , you must now pay for lobster and there removal of thee beef wellington has cheapened the whole experience . their excuse was , people would order too many . well put a cap on the orders and charge for additional ... don't take it away from the ones that are not gluttons .
the ship is in very bad shape . no part of the steel or aluminum is without corrosion except of course the 2' X 6' section fr 1/4" plate steel they cut out of the deck directly over the pool that caused the pool to be shut down for two days while repairs were made with scaffolding and electric metal cutting grinders . not to mention an arc welder that at no point was any protective screen placed between the hazardous work being done and patrons . OSHA would have had a field day !
a few months ago i watched the CEO stating that they will be charging more for their services in 2016 . with what we experienced i honestly don't see how they will benefit .
in the casino i watch others play a noticed for hrs that nobody was winning anything . so i figured there would be a better chance in playing something that mechanically without any other variables to change the outcome the coin dozer was the best odds . as my girlfriend was playing i was sitting next to her since there were no others playing . i periodically would here a faint coin drop into an area that was hidden from sight . on our way back from the dinning room on morning we passes the casino and noticed two men sliding a long metal tray slap full of quarters . so many hey couldn't pour them in a plastic box they had on a flat cart , all of the quarters were brimming the edges of the machines two levels in every section (multi player) this is a very simple design with no reason for coins to be diverted into another hidden area as if anyone who has played this game knows . you drop a coin in and it piles up until one forces a coin on the edge to drop to a level lower than the first . the process is repeated until the coins on the lower level eventually drops into the coin return where the player collects it . i asked the attendant how or why the tray of money existed and he literally covered his name tag and walked away rapidly ...
I honestly try and find the best in everything but there was just too many things that were not good on this short cruise. We went with friends to help celebrate their anniversary and took this short cruise as it was very convenient for us( we live outside of LA).
The Good stuff- Embarkation and disembarkation were great. We used the self assist disembarkation. Our room was on the Empress deck so we were first off at 7:15 am, in the car and home by 8:30! The food was better than average in the dining room and in the Horizon grill. One night some of the appetizers were cold but made up for it with the entrees. He waiters were very good. We had some concern about the smaller size of the ship as we usually ar eon much larger ships to the caribbean, mexican riviera but it worked out ok,. Actually it was ok and was easy to get around the ship.
The bad stuff- we boarded the ship at 1:00 for a 5L30 departure which is what we normally do and spend the time by the pool. But when wegot to the pool the water was green. We asked if that was normal and were told there was nothing to be concerned about. It was definitely not inviting and we were not comfortable going in the water. As there was ionly 1 pool the hot tubs were full as no one else wanted to go in the pool as well. The next day in port we quickly walked around the shopping district and went back to the ship to enjoy the sun and the pool- it was closed! THe water was very green and when we asked no details weere given but we were told it was closed until further notice. Not something you want to hear when it is 90 degrees and humid and no way to cool off. Later one of the staff said they picked up bad water in Long beach and as soon as we got back out to sea they would dump it and get fresh water so there was no pool for the day in port. THe next day at sea the water looked clear for a while but then we saw it turn green again. There was no pool time for the whole cruise- not what we planned.
Next we will talk about the bar service at the pool. There was a lack of people walking around filling drink orders and the ones that were didn't have a good attitude- almost as if they didn't want to be there. I spent most of my time waiting in lines at the bar to order drinks. Not my idea of good service.
Lastly for the day in port we had to detour to get to our stateroom. Our room was located just off the main lobby but there were doing construction and the door to our hallway was closed requiring us to walk halfway back on the ship to find a way to get back to the lobby. I know that seems trivial but when you have to do 4-5 times a day it isn't fun.
This cruise had potential but too many inconveniences occurred to make it pleasant.
This was only my second cruise and was amazed at the size of the ship. Previously I was on the Fantasy, and boy what a difference.
We boarded in Port Canaveral FL, and compared to Charleston SC, it was a fast moving event. I do not think my wife and I stopped longer than 3 minutes at any point until we were on the ship. Leaving the ship after the cruise went even faster, we were on Deck 1 and carrier our bags, so we were the first group to debark. We were off the ship to the rental car office, had the car and going to breakfast before 0830 in the morning. We always stay an extra day after the cruise to enjoy the Florida Beaches, so the quicker we can get to that beach the happier we are.
The Fantasy staff I feel were a lot more attentive than what the staff on the Sunshine was, but that might of been because of the amount of guest. This was about the only complaint that I had for the whole cruise, so you know it must of been good.
Positives:Serenity Deck was the largest that I have seen on a ship. The Steak House was well worth the extra cost, we did find out that if you buy a bottle of wine they will keep it chilled for you until your next meal if you don't finish it. Burger Place was good, but really crowded at times.
All and All for my second Cruise I really enjoyed the time I spent on this ship.
overall good cruise. some ports disappointing as well as excursion
October 2015 will be my 4th time on this ship. I love it!!
I got engaged on this ship! Married 7 months later and I could be more pleased with this ship and it's staff!!!
I have sailed on the Splendor 4 times with my 5th coming up on June 1, 2015. I like to book cabins in the forward area because we do your time dining and the dining room is in the front as well as the theater, guest services, atrium, the shops, casino, and lido pool.
This was my first cruise and i enjoyed it! Will plan my next trip soon!