View Single Post
  #18 (permalink)  
Old October 26th, 2007, 11:03 PM
ernest ernest is offline
Junior Member
Beginner
 
Join Date: Oct 2007
Location: san diego
Posts: 1
Default

:( I recently took a 7 day cruise on Princess Cruises. I purchased prepaid internet minutes to use the onboard computers in order to keep up with my emails.. After my internet minutes were used up, quickly, I just paid as I go. After a while I notice the minutes and money ($350) were adding up fast. I talked to others using the Internet Café. They too felt the minutes were being added up quickly and not enough time on the computer. After talking to a few people we felt that the satellite internet connection was taking along time to connect. I complaint to the Internet Café Manager. He told me, “You know how you guy get while surfing the net?. I then complaint to the front desk onboard. I was told that they are not responsible for the satellite being slow and that this happens. I think they should put a warning on their flyers that show prices for internet use. That way people will be worn of the delays and waste of minutes and money.


I also sent letter to Princess Cruises and advised them of my complaint, no resolution. Princess Cruise’s Customer Relations Specialist, Arielle Gauer, sent me a response which shows their “great? customer service that said, “Further correspondence with our office will not garner a change in resolution nor generate further response.


Please keep this complaint on file in order for other cruise customers to use as a tool in deciding on what cruise line to choose.


Ernest Gonzalez

San Diego
Reply With Quote