So sorry to hear your FORTUNA experience was not good. I know that the ship is very Italian but I was prepared for that. I have a group of 58 going in Feb. and one reason I picked that date was to give the ship and crew time to become familiar with the Caribbean. I have to admit that yes on my overnight visit we were given the VIP treatment, so I don't expect that on my week long cruise in Feb. What islands did you go to? We are doing the San Juan, St. Thomas, Catalina Island, La Ramona, and Nassau sailing. I have been to all these ports before so I will be able to help my clients out with shore questions. Again, sorry you had problems. I'll let you know how my cruise goes once it is over.