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Old May 29th, 2008, 09:17 PM
Ron n Jon Ron n Jon is offline
Senior Member
First Mate
 
Join Date: Sep 2005
Location: Canada
Posts: 336
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The simplicity of this matter is this

1: The passenger did not know of nor have the right documentation required for boarding.

2: Knowing this, the Line gave him an alternate with which to successfully board.

3: The passenger produced this alternate

4: Suddenly the alternate was no longer acceptable.

5: Boarding denied.

6: Passenger is rightfully upset with this situation and posts on our board.

7: Members then criticize passenger for his lack of knowledge

8: BOD members decry that 75% refund is sufficient.

9: Although passenger is out 25% + of fare he feels he did meet the criteria of the alternate requirements and should not be financially punished.

10: We agree
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