The simplicity of this matter is this
1: The passenger did not know of nor have the right documentation required for boarding.
2: Knowing this, the Line gave him an alternate with which to successfully board.
3: The passenger produced this alternate
4: Suddenly the alternate was no longer acceptable.
5: Boarding denied.
6: Passenger is rightfully upset with this situation and posts on our board.
7: Members then criticize passenger for his lack of knowledge
8: BOD members decry that 75% refund is sufficient.
9: Although passenger is out 25% + of fare he feels he did meet the criteria of the alternate requirements and should not be financially punished.
10: We agree