View Single Post
  #7 (permalink)  
Old August 3rd, 2008, 07:42 AM
Marc's Avatar
Marc Marc is offline
Senior Member
Admiral
 
Join Date: Dec 2000
Location: Huntsville, AL
Posts: 3,636
Default

Quote:
Originally Posted by Paul Motter
I used to say "you will never get service in a land-based resturant like you will on a cruise ship" but it seems the tides have turned somewhat.
Paul, how can you compare cruise ship service to land service when you are talking about Royal Caribbean? I have no problems with Royal Caribbean; only real problem on our short cruise was luke warm food. And, I won't say that I have not had problems on Regent. I have had some serious issues wherein I did complain and got either sufficient apology, change in procedures, refunds on shore excursions, or future cruise credits.

I think I would have gone further with your dining room escapade. I would have been in the Hotel Director's Office with Maitre D in tow. There is no excuse for the Maitre D to act that way. As for the assistant waiter, that is a training problem. I hope to never find such a poorly trained waiter.
__________________
Marc

"Carpe diem quam minimum credula postero"

Horace

Seven Seas Explorer - Miami - Venice - Mar 2017

Silverseas Explorer - Arctic - Aug 2017

Seven Seas Voyager - Rome to Beijing - Oct 2017

Seven Seas Mariner - Lima to Buenos Aires - Jan 2018

Silverseas Explorer - Siberia - Jul 2018

Seven Seas Mariner - Australia Circumnavigation - Dec 2018
Reply With Quote