Originally Posted by spacewoman
We're booked for the Miracle Sept 14th. It's our 25th wedding anniversary and we were planning on renewing our wedding vows on board. We paid for 3 cabins. 3 days ago one of the members of our traveling party developed a blood clot and can't go. Since her husband was my husband's best man, we were losing someone to stand up with my husband for the ceremony. We decided to see about putting our neice and her husband in this cabin so he could stand up with my husband. Carnival told my agent "you can only change one name in the cabin, otherwise you forfeit the room and have to collect on your travel insurance" We are fit to be tied to say the least. I have tried to speak with Gerry Cahill, the ceo of Carnival and have been given nothing but the runaround. No one will put me in contact with him. I have explained to 3 supervisors that this is a special occasion and this is why I want to fill the cabin with another relative. If this were just friends traveling together, we would not worry about it. I also said to the supervisor "you want us out of the cabin so you can then resell it at a higher price since we booked with a group at a discount rate and got a free upgrade." They did not deny this. I am putting a sign out in front of my deli that is on a state highway tomorrow that will say "don't book carnival cruiselines" and I'm sending a registered letter to Gerry Cahill in addition to calling the Florida State Attorney generals office. I have paid carnival cruiselines already $385 for our ceremony and another $199 for video services for the ceremony. We are so angry right now that we want to cancel this and get our money back and we'll dress up on one of the islands we go to and have a private ceremony to ourselves. We also planned on booking dinner at the reservations only supper club that charges $30 a head extra. That's not happening either. I have already told every supervisor I have spoken to that this is our LAST carnival cruise. Every customer I've spoken to said that they have known folks with the same predicament of someone being ill right before a cruise and have not had a problem putting other people in the cabins.
Way to go Carnival for ruining our fun time. They will not see us in the casino where we usually spend good money nor will they see us having cocktails, which we usually have a lot of while on vacation.
If there's anyone out there with clout with carnival can you help?
You're probably tired of advice/opinions at this point. Some of the arm chair experts on here aren't real sympathetic toward a bad situation and will lecture you non-stop about insurance, what you "should" have known and blah blah blah. Except, of course, if THEY feel wronged in any way regarding a cruise then it's stop the world! lol.
Remember to move up the food chain slowly as far as supervisors. As far as an opportunity to speak to the CEO I'm sure you know deep down inside that's probably not going to happen. However, a registered letter to say, the vice-president of customer service (or whatever Carnival calls it), may not hurt if you are just getting no where over the phone. Remember, as hard as it is, don't yell or lecture the folks on the phone or tell them about your sign or how you won't gamble in the casino...In short, they don't care about that. Personally, I wouldn't try to get cute with the changing one name in the cabin or whatever especially if you have already talked to some of the same people over and over. When you talk to someone, accept a little blame for not knowing all their fine print rules and don't be afraid to tell them honestly how bad the situation is making your feel. At that point, simply ASK if there is anything you can do to resolve the situation or any compromise they can possibly make. Unbelievable things can sometimes accomplished by simply ASKING...Not lecturing or threatening them in some way that won't be significant to them. It can also be as simple as luck of the draw who you get on the phone that may measure your success. Bug them as often as you can but in a polite, civil way. I would HEAVILY emphasize the relative's health issue and the other emotional issue regarding the wedding. Don't let the folks on here who cruise 14 times a year and think they know it all discourage you. If you have time, keep chipping away at it and let us know how it goes.