Originally Posted by QueenB
Has anyone that was on this cruise received a reply from Carnival? I sent an email within the first week and I sent a letter a couple of weeks ago. So far...no reply. Should I now make a phone call to customer relations? I want an explaination as to why this sailing went so terribly wrong. Is an explaination and appology too much to expect?
I always allow 6 weeks for any response (and I always use snail mail).
With the hurricane issues that they are dealing with...it could be a bit longer. But I have never had Carnival not get back with me.
BTW, we were on the second sailing out of drydock and while a lot of the complaints were fixed....I know you folks are not exaggerating. I had good friends on that cruise and it was that bad and more.