AT LEAST THIS IS A START. THIS IS AN EMAIL I RECEIVED TODAY AFTER NOTIFYING MY HAL CRUISE CONSULTANT:
Thank you for your email to Holland America Line Guest Relations.
We are committed to providing our guests with the highest level of service, and appreciate the effort it takes to write to us. Please be assured that we respond to all inquiries and correspondence in the order they are received. In order to give you the highest level of service, it is usually necessary to thoroughly research and investigate your concerns prior to responding, and we appreciate your patience with our process.
Thank you again for your correspondence. You will be hearing from us soon.
Office of the President
Holland America Line