Amen! We were on the Zuiderdam the cruise before this -- the transatlantic under code red most of the time. We experienced many of the same service issues -- 2 1/2-hour dinners, cold food, inattentive service both in the Dining Room and the PG. Like you we spoke to an Asst Dining Room Manager -- a guy in a white coat -- unfortunately we didn't get any meaningful response. HAL appears to be cutting down on non-revenue passenger service personnel to cut costs. The service was so bad my wife will not sail HAL again if we are ever assigned to open seating again. That's saying something since we have 125 days on HAL.