My wife and I booked a Holland-America cruise through SmartCruiser and part of the deal was a bonus $50 each on-board credit. (We were offered the same price through our usual agent - Vacations to Go - but they couldn't match the bonus so we went with SmartCruiser for the first time.)
When we received our on-board account near the end of the cruise there was no sign of the credit, so I asked at Front Desk and HAL confirmed that they had not received anything for us from SmartCruiser.
On arriving home I contacted SmartCruiser and was told that their accounting office will investigate and reply to me. That was over a week ago, and I am wondering if this is a scam. How long can it take to check that something wasn't paid?
I have two questions:
1) have you heard of this happening often?
2) is there a Federal or State agency to whom I can complain?