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Old January 12th, 2009, 12:23 PM
Bermuda Triangle Bermuda Triangle is offline
Junior Member
Join Date: Apr 2008
Location: Bermuda
Posts: 18
Default Missing on-board credits

My wife and I booked a Holland-America cruise through SmartCruiser and part of the deal was a bonus $50 each on-board credit. (We were offered the same price through our usual agent - Vacations to Go - but they couldn't match the bonus so we went with SmartCruiser for the first time.)

When we received our on-board account near the end of the cruise there was no sign of the credit, so I asked at Front Desk and HAL confirmed that they had not received anything for us from SmartCruiser.

On arriving home I contacted SmartCruiser and was told that their accounting office will investigate and reply to me. That was over a week ago, and I am wondering if this is a scam. How long can it take to check that something wasn't paid?

I have two questions:
1) have you heard of this happening often?
2) is there a Federal or State agency to whom I can complain?

Thank you.
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