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Old January 12th, 2009, 02:59 PM
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It could have been a clerical error, but the time frame for them getting back to you is certainly annoying...give them a ,or calls again, if you don't get an answer this week...They may now not want to give you a refund, probably wanting you to book again, with them and offer you the onboard credit for that cruise....

We once tried contacting CLIA,and got nowhere...if you have documentation of this credit, and paid by credit card, contact the cc company and lodge a complaint..good luck, and let us know how it all plays out.
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