We've used Vacations to go a couple of times and each time was fine. No complaints. We got exactly what we wanted at what we thought was the best price available at the time. Just remember that not all agents at vacations to go are equal, some are great some are not so great. This is the same with PVPs at Carnival, some are awesome, some are average. Find your fit and stick with it. We tend to get the best service from someone we book with regularly, be it a PVP, a travel agent or an online company. If they know that if they do a good job, you'll be back they will work hard for it. I'm the type that always tells a new person ahead of time, if I'm happy I will be back and I will always bring new friends.