I was on the Crown when it was brand new sailing from NYC. It was lovely back then and no problems, but that's been several years so I couldn't comment on it now. That said, I also LOVE Holland America. I have sailed the Zaandam, Noordam and Volendam (so both class of ships - the larger and smaller) and plan to do many more with them in the future. Booked on Princess for this year, however. We like to go back and forth to keep up with what each is doing.