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Old February 4th, 2009, 01:43 PM
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Paul Motter Paul Motter is offline
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Unfortunately the world has changed. My parents firmly believed that they established relationships with their banks and insurance providers and other large corporations they did business with on a regular basis.

It just isn't that way anymore. For ANY company these days a customer is a statistic, an account number and nothing more. The world is run by lawyers, contracts and fine print.

The only way to expect compensation from a cruise line, airline, hotel, Disneyland or anyone these days is to have travel insurance.

I don't have a problem with the person posting this online - he is expressing a legitimate thought and personal experience. In his personal world he has a point, but my experience is that it is pretty hard to get around a strict company policy.
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