I called RCs customer service Dept. again today. Again I heard because I did not book directly through them, there is not a darn thing they can do about it. I maintain that RC took my money via my TA and it is RC who completes fuel refunds.
My TA said "I do not get paid enough money for this" AND "I HATE MY JOB" ... Her boss is fully aware of my situation and does not return my calls. I can only assume RC gave them my $ and they used it for payroll.