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Old March 22nd, 2009, 08:48 PM
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For the most part, I have had no issues.....but in my early years, I uzed to deal with a well known, west coast agency for several cruises. My hreat agent left, and I got a not so great one...

I went to an open house locally, and decided to change agents . When I called to have them transfer the booking, they didn't even care enough, to ask why, or did I have a problem, etc.....I thought they should have asked me why I wanted to change..I think they dropped the customer service ball...
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