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Old April 17th, 2009, 11:15 AM
TomTerw TomTerw is offline
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Join Date: Apr 2009
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I'll start off by noting that we have taken 3 HAL cruises, Alaska, the Baltic and the Mediterranean. We had no problems on the first two and had come to prefer HAL to several of the other lines. But the last cruise was a real dog. They out and out lied to us about the location of our cabin, which we did not find out until after we were aboard. It was totally unacceptable. The ship-board people were extremely rude and would not correct the situation for the duration of the cruise. We have been arguing with the main HAL office in Seattle for six months now with no satisfaction. They have even resorted to reporting us to a collection agent over a small amount that I do not feel we owe. We had never dealt with anybody in the main office before, but they are real nasty people.
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