No, richstacy, I did not expect to get first class flying free. I wanted a coach ticket for a direct flight as I had a sick woman who was in agony if her leg had to be bent for long. As it was, she was medicated-but had to be for 6 hour flying time rather than 21/2 hours if we flew direct.
I guess I really expected a little more support rather than hop on the first class thing. I just returned from bringing my friend to the emergency room as her knee is now infected and she still has a golf ball size lump on her cheek. Maybe all this is her fault rather than wet floors where at least 7 passengers we know of fell.