They say. We'll never cruise Princess again. Just returned from a 2-week Amazon cruise on the Pacific Princess.
From the ride from the Airport to the ship, with a horribly judgmental homophobic bus guide (a Princess transfer) to the last day on the ship, we've never experienced such awful service. I work in HR for a hospitality firm in SF and I'll be honest, wouldn't hire any of the crew (based on their serivce) to work for us. To us, it seemed as if it was "all about Princess" not about the passenger. They were doing us a favor by letting us board their ship.
The ship itself was nice, but very worn. Our mini-suite was comperable to a Sky Suite on Celebrity, but without any special amenities. Truthfully, we get more from a Concierge Class cabin on Celebrity. Not only that, after cruising with Celebrity for years, it took trying one Princess cruise to remind us of how stellar Celebrity's customer service really is.