May 17th, 2009, 02:19 PM
Join Date: Dec 2000
Location: Huntsville, AL
Crew Notification of Tip Removers on Splendor
I just saw this article and thought if would be of interest.
List of cruise passengers who don't tip is made public to staff
By Sarah Gordon
Last updated at 1:22 PM on 12th May 2009
An email picking out the names of holidaymakers who opted out of a pre-paid tip to staff on a cruise has caused uproar after passengers discovered it pinned to a wall in crew quarters.
An email pinned on the staff notice board of the Carnival Splendor reveals those passengers who've chosen not to pay the service charge.
The controversial email, listing those who had removed the prepaid service charge from their cruise bills, was found by a holidaymaker while they were on a behind-the-scenes tour of the Carnival Splendor ship. The story came to light when the passenger then alerted fellow travellers on the message boards of specialist cruise website CruiseCritic.co.uk.
When booking a cruise holidaymakers can pay a service charge in advance or opt out and tip staff individually in cash at the end of the cruise.
Questions have arisen as to why staff should know about which customers have removed the gratuity charge and whether this affects the service they receive on board.
The embarrassed Carnival Splendor has had to defend themselves, claiming it is not protocol to make the names of passengers who have opted out of the service charge public to the staff.
Passengers were already facing disappointment after the cruise had to change course away from the Mexican Riviera because of the the threat of swine flu.
A spokeswoman for the cruise company said: 'I've confirmed that this is absolutely not standard protocol and should not have happened. Crew members are not informed of which guests removed their gratuities until after the voyage is completed and guests have disembarked.
'This information should not have been posted, and shore side management is in communication with this vessel to ensure that it doesn't happen again.'
Apology: A Carnival spokeswoman said the company do not usually print the list of passengers who have opted out of the service charge
Many cruisers have been outraged by the find saying they opt out of the charge so they can tip hardworking staff members on an individual basis and would hate to think their decisions are being made public.
One cruise passenger, discussing the issue on an online forum, said: 'I hope another name for it (the list) isn't the 'Spit in Food' list.'
I apoligize if this has already been posted.
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F Scott Fitzgerald
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