hi Erik, firstly apologies, we've been on travels followed by a training course, so I have only just got back to read your message.
The coaches run just about every hour from Southampton Central. They are usually 2/3rds full, so you can buy a ticket from the office next to the pick up point (below the Asda shop in West QuayRetail Park - 5 minutes taxi ride from the terminal) but these can be more expensive than buying online at http://www.nationalexpress.com/home/hp.cfm
your insurance should cover this if the ship is late & you have to buy replacement tickets. the Nat Express booking process will also assume you want their £1 insurance unless you deselect it.
Hope this helps with the planning, feel free to add more questions, or PM us if needed,
have a great weekend,
Alan & Katrina
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