We are big non-smokers and have noticed that Costa ships to seem to attract more than there share of smokers.(mostly Europeans).
Over the years we have sailed many of the (older)ships in the fleet but feel customer service has never been top notch with Costa. We still like some of the ships themselves but feel Costa food and service is not up to previous standards so we dont sail them anymore. We feel Costa staffing levels are just short in many areas of the ship, especially food service areas.