Woah, that's bad news about the obc, definitely sounds as if the gentle approach may yield more satisfactory results. Make sure you provide as much info as you can, booking dates, TA, payment dates, any original details on the 'pocket money' days, and good luck with it.
I am not sure which ship was in on Friday, we were on P&O's Oriana, which was back in port today having just returned from the Med, so definitely not that one.
It is going to be fun later this year, we are expecting 5 large ships in on 2 occaisions. It will be VERY busy, hopefully Southampton will provide plenty of adverts to the passengers to try & capture some tourism money, the passengers usually just turn up & set sail on the same day.
Alan & Katrina
Last: Oceania Nautica Aug 2016
Next: Cruise Maritime Magellan Nov 2016
Then: P&O Oceana December 2016
Golden, Grand(2), Caribbean, Royal, Sea(4+1 aborted)
Adonia(4+2), Arcadia, Artemis(2), Aurora(5), Azura(2), Britannia, Oceana(3), Oriana(12), Ventura(2), Victoria(5)
QM2(2), QE2(9), QV(7), QE, Caronia(2),
Oceania Nautica, Minerva, Minerva II, Fred.Olsen(8), NCL Jade, =X= Eclipse, HAL Ryndam, Aza.Journey