Been on the CROWN twice and the Ruby once with the Sapphire coming in March 2010. We have ALWAYS had excellent service. I am NEVER demanding and expect nothing xtra. HOWEVER having been on Princess a few times and Carnival a few more times, I know these people make NO $$$. I usually just inform my cabin steward to take care of my wife and 9 year old daughter, and I always leave extra above and beyond.
My service has always been GREAT, but then maybe they somehow know I belong to the "Princess family" and I get better treatment, but I doubt it!
5 time CARINIVAL CRUISER (Last on Glory 6/08 Next not sure)
3 time PRINCESS CRUISER( Last on Crown 4/08, Next Sapphire 3/10,)
5 time visitor to JAMAICA ( Love Ochi, and Negril)