How about reiterating the old cliche': "Aim before you shoot!" ???
The fact that Carnival Corp called to apologize is taking the high road; I hope it's not too late.
Regardless, hundreds of thousands love Carnival and will still be true to their brand. I hope the senior leadership at Carnival makes some changes internally with policy or with personnel.
There are plenty of lawyers who look for publicity...the fact this family had their "moment" will bring a few to their beckon call. Ugh...there's the other dilema...wasting the court's time and taxpayer's dollar. Hopefully they made things right...