View Single Post
  #1 (permalink)  
Old September 22nd, 2009, 07:09 PM
Aidan Aidan is offline
Senior Member
Captain
 
Join Date: Apr 2006
Posts: 566
Default Did you ever notice that ...

When a cruise ship cannot sail to a port due to weather, the captain is a hero for protecting us (and everybody says "read the contract!"). Or when a cruise ship misses a port due to mechanical problems, that is unfortunate but not the line's fault (and everbody says "read the contract!"). Nobody says they don't care about their customers. Everybody ridicules the idea of writing angry letters.

But when an airplane cannot depart due to weather, the captain and airline are dogs (and nobody says "read the contract!"). Or when an airplane has mechanical problems and cannot depart, the captain and airline are dogs (and nobody says "read the contract!"). Everybody agrees they don't care about their customers. Everybody supports the idea of writing angry letters.

It is an interesting dichotomy.

Cheers, Aidan
Reply With Quote
Sponsored Links