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Old September 22nd, 2009, 08:27 PM
brad813 brad813 is offline
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Join Date: Sep 2008
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Firstly, airlines do not put in their ticket contracts about possible changes in itineraries, so I can see where some people would get angry. If you have carefully read a cruise ticket contract you at least expect the possibility. I had an issue on one flight once(Northwest flight from Memphis(TN) to Alexandria(Louisiana)) and though I was exasperated that I was running late I ended up being patient and the airline offered free miles or another option to the passengers on my flight, after several complained. I think a stern, but polite, complaint can do a lot of good in these situations while just getting angry helps nothing.
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