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Old April 30th, 2001, 11:08 PM
Tim Tim is offline
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Cruise Maniac
 
Join Date: Aug 2000
Posts: 116
Default Lost Luggage Process @ Celebrity?


We had the good fortune of sailing Easter Week on Millie. Almost everything about our first cruise experience was GREAT !! We also took advantage of the day prior program thru Celebrity which was to make for a more relaxing start. However, one issue persists. One of our pieces of luggage never made it to the ship ... and is still missing to this day (2+ weeks later). Not that we were supposed to do it, but we did go down to the baggage claim to ensure all of our pieces made it to Ft Lauderdale ... and they did. With that said, does anyone know who is responsible at that point?

We talked with Guest Relations on the ship. They provided daily voice mails on the status of our luggage. Upon disembarkation we were directed by Nina to follow up with Celebrity in Miami. Has anybody tried to contact Celebrity's Customer Relations or Risk Management Dept?

We left voice mails from which we were to receive a follow up call within 48 hours ... no follow up call. We called again, today. Wanda's voice mail was "Full" accepting no new messages. Contacted Customer Relations (15 Minutes on hold) who was to transfer our call to a live person in Risk Management. We were on hold for another 5 minutes until our call was ended by the sound of a dial tone.

Does anyone have any recommendations on how we might achieve resolution?

Thanks,
Tim
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