Well, I don't want to be a smarty pants, but I have always used a Carnival PVP and she has been more than accommodating for us. Am I lucky? Is it because she knows I am a senior citizen and she always takes her time in explaining things to us? Or is it just my wonderful personality at work? I guess of the three I would have to say she knows I am a senior citizen :-). Sorry you had such a difficult time. But just think: when you are finally on the cruise and underway this will all be a thing of the past!