I think Carnival's website is screwed up somewhere along the line period.
I use Firefox and can usually get into the sight--I printed off all my docs for my cruise 3 weeks back with no problem--it just seems to me that sometimes it takes forever to get the info you want re/ some of the ships, some deck plans say " loading " but never load, etc. I think Jerry (what's his name ) should log onto the site himself and see how it really works.
Usually to access the deck plans and all the info about the Dream, I had to go to another website that shows the plans for all cruise line ships but if I want to look at RCCL I have no problem--again, I think there's more than one problem with Carnival's website. But, just my opinion.