Thanks Felix. One thing I knew was that that article was misleading, and not accurate.
All you have to do is compare what the guarantees say vs what the Cruise Critic article says and when the "rudder meets the road" you know the fallback position will be what is in writing - not how some underling attempted to "spin it."
But the biggest mistake in Cruise Critic's article was in taking what she said was "the spirit of" the guarantee and interpretting that to be the "rules". Such as saying it is "targetted" at people who make reservations after the penalty period starts and turning that into "it only applies to" such people. Not true.
PLEASE COME BACK here and tell us when you get the final interpretation.
I am the editor, but I also speculate, ask questions and play devil's advocate. I reserve the right to change my mind.