I used my company's travel agent before I retired from my 2nd career after the Navy. Now I have a Carnival PVP and to be truthful she has always treated me very well (10 cruises so far). I am over 55, retired military, a past Carnival Cruiser and a Florida resident. Whenever I call her (she has never called me unless she is returning a call) she always seeks the best available discount that I qualify for and if she can will couple one or two discounts for even a better rate. So I guess I am lucky. I also understand that maybe it is a business decision to follow up on internet requests to their web site much as any legit business does. Anyway I do understand your annoyance at this practice much as my annoyance at telemarketer's calls. Just my 2 cents worth.