I was intrigued to see this post because I too have a PVP- named Joanna. I have no interest in Joanna, nor do I need her assistance.
We recently booked our cruise on the Triumph with our TA from AmEx-
then after I logged on to update stuff for that cruise, I got an e-mail from Joanna, saying that she noticed that I was looking at cruises & that I should call her.
Really, all I looked at was the cruise I already booked with someone else- feels too much like Big Brother to me.
Carnival Triumph 8/10
Crown Princess, 10/08
Ocean Princess, 11/2000
Grandeur of the Seas, 8/99