Originally Posted by Dave Beers
While having a menu of perks to choose from sounds good, implementing it and managing it would be difficult and costly. Where they now have a one-fits-all loyalty program, they'd end up having to administer dozens of individualized loyalty programs. How many variations can you make by having hundreds of guests each choose 5 from a list of 20? Lots of them.
I'd have to kindly disagree with you. It would not be difficult at all. They staff one person in a storage facility somewhere near the bottom of the ship. The cabin steward visits the storage facility where they have 20 items stocked in bulk. He hands the individual "keeper of the goodies" your list which shows your desired items and he delivers them to your cabin. Truly giving customers what they want is true loyalty. The program they have now is surely not a one-fits-all if the loyal customer is not keen to the items received.