Donna...thanks. Everyone here has been helpful. Learned quite a bit. The whole "inbound-outbound representatives" as it was explained to me by the manager cleared up a little, caused even more confusion in other aspects.
I THINK everything's been ironed out. Not really sure, yet. But, I've got a little over a month to get it straightened out (I can get a full refund up until 10/11/10).
Based on this experience, I think I'm going to follwo your advice Donna and just try to find a good TA. That way, they can tell me about ALL cruises, and deal with any issues.