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Old October 15th, 2010, 10:42 PM
Tony Scott Tony Scott is offline
Junior Member
Familiar Face
Join Date: Feb 2006
Location: Australia
Posts: 27
Default HAL - Compensation


I take your points.
Diff in cabins = approx $AUD750-800 for both 12 day cruises.

HAL have an agent in Australia that handles their bookings, called 'Travel the World' - HAL bookings obviously go through them.
I note you say a few days anxiety - but I had wanted to register and start organising shore excursions for the last three months so that frustrated me that I couldn't - thought it was just a problem with their system. My travel agent told me that HAL had been having a few problems with registration for a while and he had tried without success also.

I had booked a larger interior cabin on the Navigation deck then was told six months down the track that my booking was cancelled in error. Would you like to be told six months after booking and making a deposit that the booking was cancelled?

Also I am going down four decks from where I wanted to be. OK I know I'm going to get some daylight in my compensation offer cabin but it is four decks lower.

If the compensation is fair then ok, I'll take what is offered.

I don't want to cancel, I just wondered about the offer

Tony Scott
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