What the media was looking for is....
"I hate cruising"
"I'll NEVER take another ship"
What they got was basically..." They took good care of us"
"Well at least we get a free cruise out of the deal"
We people who cruise tend to be the glass half full type and develop a certain loyalty to Carnival and other lines. Me personally...Carnival has my sympathy concerning this bad fortune.
I was on the Splendor back in April and feel confident that she will be 100% fixed.