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Old December 13th, 2010, 05:11 PM
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Paul Motter Paul Motter is offline
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Yes - I say a big, hearty THANK YOU to Royal Caribbean for deciding this cruise warranted a full refund.

As I said before - this is an important lesson is the value of customer retention. Your reputation as a cruise line is as important as the bottom line.

That Royal Caribbean would give a full refund for a weather-related incident is a very good move on their part - and a good thing for the cruise industry as a whole.
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