Originally Posted by Paul Motter
I think that in the wake of Carnival Splendor where what was obviuosly a "cruise from hell" turned into a public relations coup by the company's response, including immediately saying "full refund and free cruise later" - that RCL decided they had better do something good for these passengers or else the post-cruise groundswell of negativity was going to be unbearable.
The passengers onboard were revolting when they heard the first offer, shouting "That's not enough!" As we said - the main port on the trip - Egypt, was canceled, so they missed the highlight of the entire cruise.
RCL admitted they sailed into the storm because of what they described as misleading and inadequate weather reports - they said the winds were twice as bad as they had been told to expect.
In any case - I think RCL did the right thing. The passengers got 2/3 of a perfect cruise, and will have a chance to get back on a ship later and see the main port they missed.
I too, totally agree.
I just hope other passengers don't expect the same compensation when a less serious incident or minor problems occur on other sailings. I think what happened on the Brilliance is a somewhat a unique experience.
There is no guaranteed ideal vacation.