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Old January 24th, 2011, 12:00 AM
Bill Leiber Bill Leiber is offline
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Join Date: Dec 2010
Location: Shasta, CA
Posts: 20
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Quote:
Originally Posted by uavshadow View Post
Bill,

We enjoy cruising and are looking forward to booking Azamara.

One of the things that really hit home on our 01/02/11 cruise on a mass market line was the "nickel and diming" or the $10/25/100 add ons which is closer to the truth! I'm glad to see Azamara's approach to things

But on to the question. Is there any technical reason that communication on board ship by internet is so poor and so expensive ? I'm in the group of semi-retired and I have the time and money to travel but NEED to be in touch.
I know I have different needs from many but today most folks like to stay in touch, like to send photos, like to talk to their family and friends. The use of internet , whether for communication or entertainment is universal amongst all age groups isn't it ?

I can agree with $100/week up charge but expect the ability to use my computer as I see fit whether Skype calls or some entertainment. I'm no techie but if this can be provided by the airlines at 40,000 feet and travelling at 500 mph surely it can provided on a ship ?

Appreciate an update from the cruise line's perspective ?


Further, Iíll be aggregating guest feedback so that we can benchmark across the various areas in our guest service delivery. A key Azamara operating principle is to be candid and transparent about how we operate

Cruisemates and other message boards are a critical link in our future product development and design and will play a very important long-term role in bridging the gap between what Azamara thinks its guests want and what they are really saying about their needs and wants.

Bill Leiber
Chief Blogging Officer*
Azamara Club Cruises
(*CBO is an authorized and compensated representative of ACC)
[/QUOTE]
Hello uavshadow,

We thank you for the good news that you’re planning to vacation with Azamara Club Cruises in the future.

I learned from ship operations that our connection speed is 512 MBS and that it drives telephone, guest internet and business internet. They have checked the possibility to secure more bandwidth, but the cost is prohibitive especially with its impact on the access rates that we would be required to charge. They have compared our internet access rates with the competition, and found them to be slightly below the competition. Unfortunately, they believe it will take a while before internet connection via satellite becomes as fast as cable access ashore.

Here is the current information about our internet charges while onboard:
Internet Charges from stateroom and elsewhere
Internet access on Azamara ships is available in eConnections 24 hours a day, from the day of departure until 6:00 a.m. on debarkation day. Wireless internet access is available around the ship including staterooms and suites. To take advantage of this service you must have a wireless network card. Apple’s default browser, Safari, must be Version 3.0 or higher to ensure compatibility with the onboard wireless network. Internet minutes can be purchased in increments, based on the number of minutes you plan to use.

Internet access is available in eConnections at the following rates:
Package Name Price per Package Number of Minutes
Occasional $29.95 49 Minutes
Standard $49.95 90 Minutes
Social $79.95 150 Minutes
Power $99.95 237 Minutes
Internet Access with no package: $0.65 cents a minute
Note: all prices are subject to change without notice.

I hope this information is helpful and we look forward to welcoming you aboard in the near future.

__________________
Bill Leiber
Chief Blogging Officer*
Azamara Club Cruises
(*CBO is an authorized and compensated representative of ACC)
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