Originally Posted by Bruce Chafkin1
Yes, the cruise lines SHOULD do something about this - but they do not.
Having Senior Officers and witnesses in the room doesn't help either - and the passengers who cause these problems know that.
I am a Senior Officer. I have witnesses at every meeting with a passenger. Many of the passengers still lie, and cause major problems for us.
I am now forced to secretly record any and all conversations I have with complaining passengers in my office.
There was good policing on our Azura cruise, about 11 people were allegedly kicked off the ship. So if there are witnesses to the interview with a passenger & they still lie surely the boss sides with you? If the passengers are that badly behaved who cares if they are lost as customers? If they are that bad do cruise lines communicate about them?